Two kinds of payment
There are two different kinds of payment on Converbold, and refunds work differently for each:
- Payments to Converbold: what a business pays us for a Starter or Pro plan, or for SMS and WhatsApp message credits. This policy covers these.
- Deposits and payments to a business: what a customer pays a salon, clinic or other business when booking. That money goes to the business, not to Converbold, so refunds are decided by the business. See section 5.
Monthly plans
- If you pay for a plan for the first time and it isn’t right for you, ask within 7 days and we’ll refund that first payment in full.
- After that, monthly payments aren’t refunded, but you can cancel at any time. You keep your plan until the end of the month you’ve paid for, and you won’t be charged again.
Yearly plans
- Ask within 14 days of paying for a new year and we’ll refund it in full.
- After 14 days we don’t refund part of a year, but you can cancel so it doesn’t renew. Your plan stays active until the end of the year you paid for.
Message credits
- Unused credit bundles can be refunded within 14 days of purchase, as long as none of the bundle has been used.
- Credits that have been used can’t be refunded, because the messages have already been paid for with the carrier. Credits don’t expire while your account is open.
Deposits you paid to a business
If you booked an appointment and paid a deposit, that money went straight to the business’s own Paystack, Flutterwave or Stripe account. Converbold can’t refund it, because we never received it.
Each business sets its own cancellation rules, shown on its booking page before you pay, for example how late you can cancel for free, and whether a late cancellation keeps the deposit, refunds it or keeps it as credit. To ask for a refund, use the link in your booking confirmation to contact the business, or reply to the confirmation email.
If you believe a business is misusing Converbold to take money unfairly, please tell us. We take this seriously and act under our Acceptable Use Policy.
When we always refund
Whatever the timing, we’ll refund you if you were charged twice for the same thing, charged after you cancelled, or charged because of a mistake on our side.
How to ask for a refund
Email support@converbold.com from the address on your account, with your business name and the invoice number from Billing. We’ll confirm within 2 working days. Refunds go back to the card or account you paid with. Paystack and Stripe usually take 5 to 10 working days to show them, depending on your bank.
When a plan is refunded, your business moves to the free plan. None of your bookings, customers or settings are deleted.
Your legal rights
This policy doesn’t take away any rights you have under consumer protection law where you live, such as the Federal Competition and Consumer Protection Act in Nigeria.