Who this agreement is between
Converbold is an online booking service made and run by Murifex Technologies Limited, a company registered in Nigeria with its office in Lagos (“Converbold”, “we”, “us”). These terms are an agreement between us and the business or person who creates a Converbold account (“you”).
By creating an account, ticking the box at sign-up or using Converbold, you agree to these terms. If you sign up on behalf of a business, you confirm you are allowed to accept them for that business. If you don’t agree, please don’t use Converbold.
These terms work together with our Privacy Policy, Acceptable Use Policy, Refund Policy and Cookie Policy.
What Converbold does
Converbold gives your business a public booking page, a calendar, staff schedules, customer records, reminders, deposit collection through payment providers you connect, and reports. We may improve, change or retire features over time. If we remove something that a paid plan clearly promises, we will tell you in advance and you can cancel.
Your customers book with you, not with us. The services you sell, your prices, your cancellation rules and how you treat your customers are your responsibility. We provide the tools.
Your account
- You must be at least 18 and able to enter a binding contract.
- Give us accurate details and keep them up to date, especially your email address, business name and country (your country decides the currency you are billed in).
- Keep your password private and turn on two-factor authentication if you can. You are responsible for what happens under your account, including what team members you invite do.
- Tell us straight away at support@converbold.com if you think someone has got into your account.
- The account owner controls the business account. Managers and staff you invite get the access their role allows, and you can remove them at any time.
Plans and billing
Converbold has a free plan and paid plans. The current plans, limits and prices are shown on our pricing page and in your dashboard under Billing.
- Currency. You are billed in the currency for the country your business registered with. Naira payments are processed by Paystack. Other currencies are processed by Stripe.
- Renewal. Paid plans renew automatically at the end of each monthly or yearly period, using the card on file, until you cancel.
- Cancelling. You can cancel from Billing at any time. Your plan stays active until the end of the period you’ve paid for, then moves to the free plan. You don’t lose your data when this happens.
- Failed payments. If a renewal fails, we’ll try again and let you know. If it still can’t be collected after a short grace period, your business moves to the free plan.
- Message credits. Credits for SMS and WhatsApp messages are bought separately, are used up as messages are sent and don’t expire while your account is open.
- Price changes. We’ll give you at least 30 days’ notice by email before a price change applies to you. Founding members keep the price they signed up at for as long as they stay subscribed without a break.
- Taxes. Prices may not include taxes that apply where you are. Where we must collect tax, it will be shown at checkout.
Refunds are covered in our Refund Policy.
Deposits and payments from your customers
When you take deposits or full payments through Converbold, the money goes through your own account with a payment provider such as Paystack, Flutterwave or Stripe. Converbold does not hold, receive or pay out your customers’ money.
- Your relationship with the payment provider is governed by their terms. Their fees, payout times, disputes, chargebacks and account checks are between you and them.
- Refunds of deposits to your customers are your decision and responsibility, and should follow the cancellation policy you show on your booking page.
- If you mark a payment as received in person, you are responsible for that record being correct.
Your data and your customers’ data
Everything you put into Converbold, including services, prices, photos, and your customers’ names, phone numbers, emails, notes and booking history, belongs to you (“Your Data”). You give us permission to store, process and display Your Data only so we can run Converbold for you, keep it secure, and provide support.
For your customers’ personal information, you are the controller and we act as your processor. That means:
- you are responsible for having a lawful reason to collect it and for telling your customers how you use it;
- we only use it to provide Converbold to you, following your instructions in the product, and we don’t sell it or use it to market to your customers;
- we protect it as described in our Privacy Policy and on our Security page;
- you can export your data from Settings at any time, and deleting your account deletes it.
Messages sent to your customers (confirmations, reminders and follow-ups) are sent in your business’s name. You are responsible for making sure your customers expect them and for honouring requests to stop.
Using Converbold properly
You agree to follow our Acceptable Use Policy. In short: no illegal services, no spam, no misleading customers, and no attempts to break, overload or get around the security of Converbold.
Our property
Converbold’s software, design, name and logo belong to Murifex Technologies Limited. We give you a personal, non-transferable right to use Converbold while your account is open and you follow these terms. You may not copy, resell or reverse-engineer it.
If you send us ideas or feedback, we may use them to improve Converbold without owing you anything for them.
Availability and support
We work hard to keep Converbold running and fast, but we can’t promise it will never be interrupted. We may need to pause it briefly for maintenance, and things outside our control, such as hosting, payment, email or messaging providers, internet outages or power failures, can affect it. We’ll do our best to keep you informed when something goes wrong.
Support is by email at support@converbold.com. Pro plans get priority support, as described on the pricing page.
Ending this agreement
- You can stop using Converbold and delete your account at any time from Settings.
- We may suspend or close an account that seriously or repeatedly breaks these terms or the Acceptable Use Policy, that puts other people or Converbold at risk, or where the law requires us to. Where it’s reasonable, we’ll warn you first and give you a chance to fix the problem and export your data.
- When an account is deleted, Your Data is removed from our live systems straight away and from backups within the period described in our Privacy Policy.
Responsibility and limits
Converbold is provided “as is”. To the extent the law allows, we don’t give promises beyond those written in these terms, for example that it will suit every business or never contain mistakes.
To the extent the law allows, neither of us is responsible to the other for indirect losses, such as lost profits, lost bookings or lost goodwill. Our total responsibility to you for any claim related to Converbold is limited to the amount you paid us in the 12 months before the claim, or ₦50,000 (or the equivalent in your billing currency) if that is higher.
Nothing in these terms limits responsibility that can’t legally be limited, such as for fraud, or rights you have under consumer protection law.
You agree to cover our reasonable costs if someone brings a claim against us because of the services you sell, how you used Your Data, or your breach of these terms.
Changes to these terms
We may update these terms as Converbold grows or the law changes. When we make a change that matters, we’ll email the account owner and show a notice in the dashboard at least 30 days before it applies. If you keep using Converbold after that date, the new terms apply. If you don’t agree, you can cancel before then.
Law and disputes
These terms are governed by the laws of the Federal Republic of Nigeria. If there’s a problem, please contact us first. Most things can be sorted out quickly. If we can’t resolve it together within 30 days, either of us may take it to the courts of Lagos State, Nigeria, unless the law where you are gives you the right to bring a claim in your local courts.
Contact
Murifex Technologies Limited, Lagos, Nigeria. Email support@converbold.com or use our contact page.